Common Problem

404 webpage

• Reason: browser cache
• solution:
  • As shown in the figure, first click the browser back button <-
  • Click the refresh button again to return to normal

Internationalization fails

• Solution: save the screenshot, contact the official

English language is selected, but the interface still has Chinese

• Reason: browser cache
• Solution: Click the refresh button

360 and other anti-virus tools suggest that the printing plug-in is a virus

• Reason: 360 monitored your computer and misjudged the printer plug-in
• Solution: Allow software operation

Exception 5: Chorme browser sometimes fails to download templates

• Solution: Switch to other browser to download templates (Firefox (opens new window), 360 Browser)

Tokopedia store has authorized other ERP, how to unbind

• Solution: Log in to Tokopedia (opens new window) backstage, select Pengaturan-Aplikasi pihak Ketiga and click Hupus Untie

Tokopedia order cannot be confirmed receipt

• Reason 1: The order has been cancelled

• Reason 2: The relevant permissions are not checked in the background of the platform store

• Solution: Log in Tokopedia (opens new window) backstage, select pengaturan-Aplikasi Pihak ketiga, Check all options. If the permission cannot be checked, please contact the official account manager of the store